At Tileshopper, we consider the careful and secure handling of your personal data to be extremely important. We process personal information in full compliance with applicable privacy laws and regulations.
This privacy statement explains how Tileshopper and its affiliated companies collect, use, store, disclose, and otherwise process personal information.
This statement explains what types of personal information we collect and for what purposes, how we manage and protect the personal data we hold about you, how you can access and update your personal information, and how you can submit a complaint regarding our handling of your data.
This privacy statement applies to everyone who interacts with Tileshopper, not only to current or former customers.

SCOPE OF THIS PRIVACY STATEMENT
Tileshopper is an independent company operating in the Netherlands, supplying household products and clothing/accessories to customers under sales agreements.
We are subject to Dutch privacy legislation, which sets out how organizations may collect, use, disclose, and protect personal information.
Personal information refers to any information relating to an identifiable individual, including legally registered information relating to death.
We respect your privacy, and this statement explains how we manage your personal data.
This privacy statement applies to all activities carried out by Tileshopper.
Any examples provided in this statement are for illustration purposes only and do not represent a complete list of the personal data we may collect.

PURPOSES FOR COLLECTING AND USING PERSONAL DATA
We take your privacy seriously and may collect personal information in the following situations:
When you provide your information directly to us, such as contact or payment details.
When a third party, such as a referee or recruiter, provides us with your information.
To deliver products or services you have requested.
To process orders, applications, or service requests.
To tailor our services to best suit your needs.
To analyze and improve our products and services, including through cookies and statistical research.
When you supply goods or services to us.
To communicate with you regarding inquiries, feedback, or support.
To comply with legal, regulatory, or administrative obligations.
To review existing services and plan future offerings.
When we are legally required to share information with government or regulatory authorities.

We use personal information only for purposes directly related to the reason it was originally collected and where such use would be reasonably expected. This may include sharing information with third-party service providers such as delivery partners, marketing agencies, or IT service providers.

Examples of how we may collect and use personal information include processing your applications and requests for products and/or services, assessing your eligibility for our products and/or services, managing your customer account, providing reports on your product or service activity upon request, delivering products to you by post, and informing you about special offers, promotions, or discounts from Tileshopper or partner organizations.

Where required or permitted by law, we may share personal information with government or regulatory authorities, which may further disclose this information outside the Netherlands.

HOW WE COLLECT PERSONAL INFORMATION
Wherever possible, we collect personal information directly from you unless it is unreasonable or impractical to do so. This may occur when you visit our website, contact us via email, provide feedback or inquiries, or purchase or use our products or services.
In certain circumstances, we may collect personal information from third parties, such as when a referee or recruiter provides us with your details.

DISCLOSURE OF PERSONAL INFORMATION
We do not disclose your personal information to third parties without your consent unless permitted or required by law. Where possible, identifying information is removed before disclosure.

CIRCUMSTANCES WHERE INFORMATION MAY BE SHARED
Tileshopper may disclose personal information to third parties where you have given your explicit consent, where the use or disclosure is related to the original purpose of collection, where disclosure is required or authorized by law, where it is necessary to prevent or reduce a serious threat to health, safety, or public welfare, where it is reasonably necessary to investigate suspected unlawful activity or serious misconduct, or where it is required for law enforcement or regulatory purposes.

PRACTICAL EXAMPLES OF DATA SHARING
Tileshopper maintains customer records, including financial information, which may need to be shared with financial institutions, regulatory bodies, or government agencies.
Our products may be delivered by third-party courier services. To enable delivery, we share your name and address and, in limited cases, additional information regarding the contents of the shipment.

SHARING INFORMATION WITH EXTERNAL PARTIES
We may disclose personal information to service providers within the Netherlands, including IT service providers and payment processors. We ensure appropriate privacy safeguards through contractual arrangements.
Tileshopper also shares information with affiliated organizations operating within the Netherlands.

OPTION TO REMAIN ANONYMOUS
Providing personal information is your choice. Where lawful and practical, you may remain anonymous or use a pseudonym when interacting with us or using certain sections of our website.
Some products or services require the collection of personal information. If you choose not to provide the required data, we may be unable to supply the requested products or services.

DATA SECURITY AND STORAGE
We store personal information in various ways, including physical records and electronic storage with third-party providers. We ensure these providers implement appropriate safeguards through contractual agreements.
We take reasonable technical and organizational measures to protect personal information against misuse, interference, unauthorized access, modification, loss, or disclosure. These measures include secure computer systems and encrypted data, controlled access to buildings and IT infrastructure, confidentiality agreements with employees and contractors, privacy and data protection training for staff, secure document storage policies, and verification procedures to ensure only authorized individuals can access personal information.

Our website may contain links to external websites. We are not responsible for the privacy practices of those third-party websites and recommend reviewing their privacy policies separately.

ACCESS TO AND CORRECTION OF YOUR DATA
We take reasonable steps to ensure that the personal information we collect, use, or disclose is accurate, up to date, complete, relevant, and not misleading.
If any personal information is incorrect or incomplete, we will correct it. You may request access to or correction of your personal information at any time unless access is restricted by law.
We will usually respond to access or correction requests within 30 days. If a request is denied, we will provide written reasons and information on how to lodge a complaint.

USE OF COOKIES
The Tileshopper website uses cookies to record website visits and collect statistical information.
This information is used to manage and improve our website and is not used to personally identify you. The information collected may include IP address, domain name, date and time of website access, pages viewed and documents downloaded, previously visited websites, previous visits to our website, and browser type.
You may disable cookies through your browser settings. Please note that some website features may not function properly if cookies are disabled.

CHANGES TO THIS PRIVACY STATEMENT
We may update this privacy statement from time to time. The most current version will always be available on our website.