Privacy Policy
This Privacy Policy describes how Tileshopper (the “Site,” “we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit, browse tile collections, or communicate with us via our website, WhatsApp, or email (collectively, the “Services”).
By using and accessing our Services, you agree to the practices described in this Privacy Policy. If you do not agree, please discontinue use of our Site.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, operational needs, or applicable legal requirements. Updates will be posted on this page with the “Last Updated” date revised.
Information We Collect
Since Tileshopper does not support online checkout or account creation, the information we collect is limited to:
Information You Provide Directly
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Contact details such as your name, phone number, email, and address (when you reach out via WhatsApp, email, or contact form).
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Project details such as the tile designs you are interested in, your space dimensions (for quotation purposes), and delivery location.
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Any additional information you share when requesting a quote or samples.
Automatically Collected Information
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General browsing data such as device type, browser type, IP address, and how you interact with our Site. This helps us improve performance and user experience.
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Cookies and tracking tools may be used to understand visitor activity (see “Cookies” below).
How We Use Your Information
We use the information collected to:
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Provide quotations based on your requested tile selections and area measurements.
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Arrange communication about orders, availability, and delivery.
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Respond to inquiries and provide customer support.
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Improve our website and services.
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Comply with legal obligations, prevent fraud, and protect our business.
We do not use your information for automated checkout or direct online payments.
Cookies
Like many websites, we use cookies to improve browsing, monitor site usage, and enhance performance. You may disable cookies through your browser settings, but doing so may affect the way certain features of the Site work.
Sharing Your Information
We may share your personal information in the following limited circumstances:
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With logistics partners to arrange deliveries.
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With IT, analytics, or hosting service providers who help us maintain our website.
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Where required by law or to protect our legal rights.
We do not sell or trade your personal information to third parties.
Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy (e.g., responding to your inquiries, processing quotations, or managing deliveries).
Security
We take reasonable measures to protect your personal information. However, no data transmission over the internet can be guaranteed 100% secure. Please use secure channels when sharing sensitive details.
Your Rights
Depending on your location, you may have rights to:
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Access, correct, or delete the personal information we hold about you.
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Restrict or object to certain processing activities.
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Withdraw consent (where applicable).
You can exercise these rights by contacting us directly.
Children’s Privacy
Tileshopper does not knowingly collect information from children. If you are a parent/guardian and believe your child has provided us with personal information, please contact us to have it removed.
Contact Information
For questions, concerns, or to exercise your privacy rights, please contact us at:
📱 WhatsApp: +31 641852139